Customer Service by Panache Chic

Shipping and Handling:
All jewelry will be shipped in a protective padded envelope or box. We will ship your package UPS ground or USPS, which usually takes 7-10 business days. Business days are Monday through Friday, excluding holidays. Orders received before 2:00 pm will be processed that day. Those received on Saturday and Sunday will be processed the following Monday. Please see our rates below:

Order total Shipping
First item $3
Each Additional item $0.35
$100 or more FREE

Priority shipping $15
There is a $1.00 handling fee for each transaction.
Hawaii, Alaska, and Puerto Rico ***add $15 Shipping fees are subject to change without notice.

A $10.00 fee will be charged for address changes on packages that need to be re-routed during delivery due to an incorrect address. Please be sure that you enter the correct shipping address during checkout. Undeliverable shipments and refused deliveries will be charged for the original shipping fees plus a 10% handling fee.

Sales Tax:
Any orders shipped outside Indiana will not be charged sales tax; items sent within Indiana will be charged sales tax of 7%. In the unfortunate case that we should be out of something in your order, we will contact you by email immediately to suggest an alternative.

Backordering & Preordering:
Backordering--We keep a large inventory Panache Chic...However, upon occasion our suppliers can't always get our shipments in time, or they are out of stock on items, so we occasionally do run into a back order situation. If this happens, you will be notified via email within 24 hours of your order being placed. Depending on your order and when we expect the backorder item to ship, we will ship out the other items in your order. Backordered items under 25.00 will be cancelled.

Backordered items that arrive in less than 30 days will be automatically shipped to you upon their arrival at Panache Chic. For backorders that have extended beyond our 30 days, we will email you to verify if you still wish to have the merchandise sent to you. We will not ship the item until we have received your confirmation. You are not charged for items that do not ship, so you will not be charged for the backordered items until they are physically ready for shipment. We do not charge for shipping on back ordered items that were originally eligible for Free Shipping.

Wrong item shipped/damaged merchandise:
While the Panache Chic staff strives to offer excellent Customer Service and Quality Control, we are human and occasionally do make mistakes. In the event that we totally goof on an order, please contact us within 24 hours of the acceptance of your shipment to notify us of the error. We will ship you the correct item along with a return shipping label with an RMA number on it. Shipping the corrected item to you and the return item is at Panache’s expense.

Return Shipping and Exchange Policies:
Panache Chic strives to provide our customers with the best Customer Service possible. To ensure this, we have the following policy regarding Returns/Exchanges. We suggest you read this before you place any order with us and contact us if you have any questions, prior to placing your order.

Exchange Policies:
In order to keep our valued customers shopping at Panache Chic we are happy to exchange or award store credit for jewelry and accessories, purchased via Internet, for up to 14 days after your shipment has been received. Items must be in their original condition, and shipping and handling charges are always non-refundable. Panache Chic has the reserves the right to refuse refund/exchange for any reason. The following items are non-returnable: items purchased on sale. All sales become final 14 days after you receive the item.

If you have any questions regarding your order or our policies, please contact us via email at info@panachechic.com.

Return Shipping Policy:
Customer is responsible for return shipping. UPS is the preferred carrier for sending back returns because they are able to track the package for you. They will automatically insure the package up to $100. If your purchase is more than that, you should consider insurance. Please note that we are not responsible in the event of loss or theft of your items sent for returns.

When sending a piece back, please notify us prior to shipping at info@panachechic.com for a return authorization number. Title the subject “return”. This will ensure that we are aware of your product en route and will be able to process your exchange more effectively.

Please select from the below to contact your Panache Chic customer service representative.

Email:
Sales inquiries:sales@panachechic.com
General inquiries:info@panachechic.com

Phone:
Call us at 317.201.2349 Attn: Jackie